Contact

Reach out to us

Have a question, want to partner, or just want to say hello? We would love to hear from you.

Email us

For general inquiries and support

hello@fathom.ocean

Call us

Monday to Friday, 9am - 6pm AEST

+61 2 8310 5200

Visit us

Our HQ in Sydney, Australia

42 Harbour St, Sydney NSW 2000

Get In Touch

Send us a message

Whether you are interested in partnerships, press inquiries, or just have a question about the platform -- fill out the form and we will get back to you within 24 hours.

Fast response

We aim to reply to every message within one business day.

Secure & private

Your information is never shared with third parties.

Expert team

Our support team includes marine scientists and data engineers.

Where

Our offices

Find us in three time zones, so there is always someone awake and ready to help.

Sydney harbour

Sydney, Australia

Our global headquarters overlooking Darling Harbour. This is where the platform was born and where our core engineering and data science teams work.

  • 42 Harbour St, Sydney NSW 2000
  • +61 2 8310 5200
  • Mon - Fri, 9:00 AM - 6:00 PM AEST
New York City skyline

New York, USA

Our North American office in Lower Manhattan. Home to our partnerships team and east-coast sales operations, positioned for the Atlantic diving market.

  • 88 Water St, New York, NY 10005
  • +1 (212) 555-0184
  • Mon - Fri, 9:00 AM - 6:00 PM EST
London city skyline

London, UK

Our European hub near the Thames. This office covers EMEA partnerships and coordinates with Mediterranean and Red Sea monitoring networks.

  • 15 Wharf Rd, London N1 7RW
  • +44 20 7946 0958
  • Mon - Fri, 9:00 AM - 6:00 PM GMT

FAQ

Common questions

How quickly will I hear back?

We respond to all inquiries within one business day. Urgent technical issues are typically addressed within a few hours during business hours.

Do you offer partnerships?

Yes. We work with dive operators, resorts, marine research institutions, and tourism boards. Reach out with details about your organisation and we will set up a call.

Can I request a new location?

Absolutely. If a beach, reef, or marine reserve is not yet on Fathom, let us know. We prioritise new locations based on community interest and sensor availability.

Is API access available?

Our API is available for researchers, conservation groups, and commercial operators. Contact us for documentation and pricing details.

Where are your servers located?

Our infrastructure spans AWS regions in Sydney, Virginia, and Frankfurt for low-latency access worldwide. All data is encrypted in transit and at rest.

Do you have a press kit?

Yes. Email press@fathom.ocean for brand assets, high-resolution images, founder bios, and fact sheets. We are happy to arrange interviews as well.

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